Michael Perry, MBA, PMP

Sachse, TX 469-644-6099

Download PDF Format: Michael Perry Resume

SUMMARY

An Information Technology Professional with over twenty-five years of experience, including extensive experience as a Senior Business Analyst, Senior Project Manager, and University Professor. Ultimate career objective is to find an IT Position where the ability to visualize and develop creative solutions to complex, critical business and technology processes would be needed.

Latest employment was as a Senior Business Analyst with Tribal DDB Worldwide. Past experience managing a large number of projects of varying sizes and complexities. Managed up to twenty-five members of project teams and up to fourteen direct reports. Reengineered business processes, developed business strategies, business/functional/technical requirements, and have recommended solutions to issues. Currently serving on the board of directors for three non-profit corporations, two as President and Vice-President of the third. Earned an MBA and PMP certification.

EXPERTISE

Possess effective leadership and interpersonal skills and have the ability to handle changes with short notice in a calm, professional, and positive manner. Possess excellent communication and organizational skills. Through diverse experience has reached a level of expertise in several areas including:

	Business and Functional Requirements – gathering business requirements by interviewing stakeholders and observing processes; developing functional, business, and technical requirements; creating use cases, test scripts, and traceability matrices to validate and verify that requirements are met
	Agile/JAD Methodology – developing requirements documentation for digital software website applications in an Agile/JAD environment
	SDLC – developing proprietary software applications, MSAccess/VBA software applications, and teaching e-Business and Business Systems Analysis
	Operations Management – reengineering business processes, technical training, mapping process flowcharts, and dataflow diagrams; developing business strategies and recommending solutions to process barriers
	IT Application Project Management – managing large number of projects of varying sizes, complexities, deadlines, and budgets up to $300,000; performing project planning, cost estimating, scheduling, coordinating, and monitoring of activities throughout the project life cycle; projects include: Organizational Development Project Management System; Land Development Tracking System; Capital Improvement Program Budget System
	Fiscal Responsibility – track on-going expenses and profit/loss; analysis and reporting of actual versus budget; manage up to twenty-five team members divided into sub-teams of eight to ten members each; creating and maintaining performance metrics and reporting to the executive management team responsible for the governance of the projects; developing and maintaining general ledger
	Personnel Management – mentoring project managers, business analysts, and university professors; interview/hire/fire employees; performance reviews; orientation and training

EDUCATION/AFFILIATION

Amber University, Garland, TX - MBA, Strategic Management May 1997, 3.75 GPA

Amber University, Garland, TX - BBA, Management and MIS November 1995, 3.6 GPA

Project Management Institute - Project Management Professional (PMP) certification February 2007

SKILLS

Project management - 15+ years Business analysis - 8 years

Business process improvement - 11 years IT Industry - 15+ years

Facilitating university technical courses - 8 years JAD sessions - 8 years

Analytical/Problem Solving - 15+ years SDLC - 9 years

Microsoft Access - 9 years SQL within MSAccess - 9 years

Microsoft Visual Basic for Applications - 8 years (used with Microsoft Access)

Microsoft Visio Professional - 8 years Microsoft Project - 2 years

Technical Writing/Illustrating - 15+ years Microsoft FrontPage website development - 11 years

HTML-Kit ASP Text Editor - 7 years VP-ASP Shopping Cart - 7 years

Macromedia Flash - 3 years Microsoft Office Suite (Word, Excel, PowerPoint) - 11 years

Micrografx Picture Publisher - 11 years IBM Rational ClearQuest - 4 months

Clarity - 4 months SQL Query Analyzer - 4 months

Lotus Notes - 4 months Adobe Photoshop - 2 years

EXPERIENCE SUMMARY

I have always worked in either full-time employment or consulting positions. I have also worked my share of part-time consulting engagements, which I have used to develop my knowledge, skills, and abilities. Because of this, my employment history can, at first glance, seem confusing since I have worked some of these positions concurrently.

Dates	Type	Title	Company
02/2008 to 9/2009	Employee	Sr. Business Analyst	Tribal DDB Dallas
10/2007 to 02/2008	Consultant	Sr. Business Analyst	Blue Cross Blue Shield of Texas
12/2007 to 12/2007	Consultant	Sr. Business Analyst	Holly Corporation
10/2001 to 10/2007	Employee	Sr. Business Operations Analyst	City of Garland
08/2007 to 09/2007	Consultant	Sr. Business Analyst	Preferred Restaurant Services
01/2006 to 03/2007	Consultant	Sr. Business Analyst	City of Hurst
10/2001 to Present	Contract	Adjunct Professor	University of Phoenix at Dallas
04/2000 to Present	Nonprofit	President, Board of Directors	CCD of Texas, Inc.
06/2001 to Present	Owner	Owner, Website Developer	PerryWeb Services
01/2001 to 03/2001	Consultant	Sr. Business Analyst	Avaya Communication
11/2000 to 01/2001	Consultant	Sr. Business Analyst	XO Communications
07/1999 to 10/2000	Employee	Intranet Development Manager	CourtLink
02/1999 to 04/1999	Employee	Sr. Business Analyst	International Profit Associates
05/1998 to 07/1999	Employee	General Manager	Daystar Management Group
Prior to 1998	Employee	Technical Writer/Illustrator	Texas Instruments/Raytheon
Prior to 1998	Employee	Plumbing Designer	Lochwood Greene Engineers
Prior to 1998	Employee	Product Engineer	Arco Comfort Products
Prior to 1998	Employee	Drafting Manager	Shirco Inc.

EXPERIENCE

This section lists my main employment history.

TRIBAL DDB - Dallas, TX Feb 2008 to Sep 2009

Senior Business Analyst, Contract through The Insource Group

Perform business analysis function for Internet marketing software development using Agile/JAD methodology

Interview stakeholders to gather business requirements

Write requirements specifications (business, functional, technical)

Create and maintain traceability matrices

Write conceptual plan and executive summary

Write hosting operational plan

Lead requirements review sessions

Map website functional design processes

Create dataflow diagrams

Resolve software development issues with stakeholders

Projects:

	Starbuck’s Energy + Coffee http://www.energypluscoffee.com/
	Mountain Dew/World of Warcraft Game Fuel http://www.mountaindewgamefuel.com/
	PepsiCo http://www.pepsico.com/
	RED http://www.joinred.com/
	Third Federal Savings & Loan http://www.thirdfederal.com/

BLUE CROSS BLUE SHIELD OF TEXAS - Richardson, TX Oct 2007 to Feb 2008

Senior Business Analyst, Contract through CompuPros

	Performed business analysis function for Quoting and New Business software development using SDLC
	Interviewed stakeholders to gather business requirements
	Wrote requirements specifications (business, functional, system)
	Mapped business processes
	Created dataflow diagrams
	Tracked software development issues using IBM Rational ClearQuest software
	Resolved software development issues with stakeholders
	Participated in weekly change control board meetings
	Prepared weekly status reports
	Created and maintained a Project Management System using MSAccess

CITY OF GARLAND - Garland, TX Oct 2001 to Oct 2007

Senior Business Operations Analyst/Project Manager

	Managed cross-functional projects and performed business analysis function
	Interviewed stakeholders, defined business requirements, and mapped and re-engineered the processes for inter-departmental projects
	Tracked issues, participated in issue/barrier resolution/removal, and recommended process improvements
	Wrote RFP for outsourcing engineering mapping services and evaluated responses
	Participated in the writing of use cases and performed system testing.
	Created user interface for the Citizen’s Request for Services Web application
	Used SDLC for departmental application development using MSAccess
	Created use cases and test scripts to validate and verify that requirements were met by the developed software
	Chairman/Technical Mentor of the City of Garland's Access Users Group
	Taught Microsoft Access workshops

PERRYWEB SERVICES - Sachse, TX Jun 2001 to Present

Owner, Website Developer

	Manage multiple websites
	e-Commerce retail shopping
	Gather business requirements and develop strategic business plans
	Domain name transfers and registration
	Create initial site using Microsoft FrontPage and Macromedia Flash
	Customize ASP shopping cart software using HTML-Kit text editor
	Integrate PayPal credit card payment gateway
	Modify and compress digital images using Micrografx Picture Publisher

AVAYA COMMUNICATION - Carrollton, TX Jan 2001 to Mar 2001

Senior Business Analyst - Contract

	Developed business process improvements for performance metrics
	Managed a team of six (two were business analysts) in gathering metrics data from multiple disparate MIS systems
	Reviewed trends and reported findings to management
	Led team of six in documenting process specs
	Collected and analyzed performance data

XO COMMUNICATIONS - Dallas, TX Nov 2000 to Jan 2001

Senior Business Analyst - Contract

	Developed business process improvements for performance metrics
	Wrote daily, weekly, and monthly executive summary reports and presentations
	Collected and analyzed performance data for DSL, ISDN, Convergence, Web Hosting, Call Center, and Fiber Optics
	Reviewed trends and reported findings to management
	Developed project plan and estimated resource requirements
	Created Staffing Model for 2001 using performance metrics and percent of sales forecasts
	Led team of three in documenting process specifications

COURTLINK - Dallas, TX Jul 1999 to Oct 2000

Intranet Development Manager

	Managed three business analysts, three developers, and a project coordinator in the SDLC for the intranet development project with a budget of $250,000
	Gathered business requirements from department managers
	Worked with the accounting department to analyze an automated clearing house system
	Developed and maintained the corporate intranet.
	Facilitated daily enterprise availability and weekly change management meetings
	Wrote technical specification documentation for the CourtLink software development designed for use on the Internet
	Created user interface for the intranet
	Trained users how to publish documents to the intranet

INTERNATIONAL PROFIT ASSOCIATES - Chicago, IL Feb 1999 to Apr 1999

Senior Business Analyst

	Performed economic analyses for small businesses
	Interviewed owners
	Analyzed historical income statements and balance sheets
	Calculated optimal profit performance.
	Performed break-even analyses and break-even utilization
	Presented problem identification, impact on profits, solution recommendations to owners of small businesses

DAYSTAR MANAGEMENT GROUP - Mesquite, TX May 1998 to Jul 1999

General Manager

	Developed a comprehensive strategic business plan
	Created marketing proposals and presentations
	Reviewed rates and classifications applicable to various types of advertising.
	Conferred with officials of newspapers, radio, and television stations, billboard advertisers, and advertising agencies to negotiate advertising contracts

VARIOUS DESIGN/ENGINEERING COMPANIES – Texas Prior to 1998

I worked my way through college and performed various engineering design and development functions in these areas on a full-time basis:

	Technical Writer/Illustrator at Raytheon, McKinney, TX
	Technical Writer/Illustrator at Texas Instruments, Dallas, TX
	Plumbing Designer at Lockwood Greene Engineers, Dallas, TX
	Product Engineer at Arco Comfort Products, Hutchins, TX
	Drafting Manager at Shirco Inc., Dallas, TX

ADDITIONAL EXPERIENCE

This section lists my additional employment history.

UNIVERSITY OF PHOENIX - Dallas, TX Oct 2001 to Present

Adjunct Professor

This is a part-time position teaching one night per week for five weeks; six or seven months in the year

Presented over 150 information technology lectures in the following courses:

BSA375 Fundamentals of Business Systems Development

	Systems Development Life Cycle (SDLC)
	Systems Analysis, Design, Development, Implementation, and Maintenance

EBUS400 e-Business

§ B2B and B2C Differences in Supply Chain, Marketing, and Ethical, Legal, and Regulatory Issues

WEB350 Internet Applications and Concepts

§ Developing a Business Plan for a Website

POS355 Introduction to Operating Systems

§ Compare and Contrast PCs and Mainframes

§ Compare and Contrast WindowsCE, WindowsXP, and Linux

	Teach writing and communication skills (APA Format)
	Mentor new professors in teaching EBUS400 e-Business

HOLLY CORPORATION - Dallas, TX Dec 2007 to Dec 2007

Senior Business Analyst, Part-Time Contract through Inlight Corporation

	Interview stakeholders to gather business requirements
	Mapped workflow for HR employee benefits enrollment processes using Visio

PREFERRED RESTAURANT SERVICES - Addison, TX Aug 2007 to Sept 2007

Senior Business Process Analyst - Part-Time Contract through Inlight Corporation

PRS provides services that include Benefits and Payroll insurance, Worker’s Compensation/Non-Subscription insurance, and Property & Casualty insurance.

	Interviewed stakeholders, defined business requirements, and mapped and re-engineered the submission process by sales reps for insurance services
	Used SDLC to create a Client Management System application, using MSAccess to automate the submission process, including request for information, P&C underwriting, Benefits underwriting, WC/NS underwriting, P&C quote sheet, Benefits quote sheet, Payroll quote sheet, WC/NS quote sheet, MSAs, Request to Bind, and Certificate of Insurance Request
	Gave a product demonstration to the CEO, V.P. Sales, and V.P. Marketing
	Identified the benefits of the new system, which included: reduction of human error, cycle time reduction, improved internal communication, and improved productivity through improved processes

CITY OF HURST - Hurst, TX Jan 2006 to Mar 2007

Senior Business Analyst – Part-Time Contract

	Interviewed stakeholders
	Developed current and re-engineered process flowcharts
	Gathered and documented functional requirements for Code Enforcement, Building Inspection, and Cash Management software within a budget of $5,000
	Reviewed software vendor products and made recommendations to management
	Wrote RFP for code enforcement and cash management software acquisition
	Developed a Microsoft Access database application for Engineering Plan Review, Construction Permitting, and Cash Receipt Management within a budget of $8,000

CCD OF TEXAS, INC. - Sachse, TX Apr 2000 to Present

President, Board of Directors; Faith-based Counselor

	Conquering Chemical Dependency (CCD)
	Faith-based, twelve-step chemical dependency treatment program
	Business Administrator, strategic planning

Updated September 15, 2009